Your front office, covered.
Flood is the service coordinator for HVAC, plumbing and electrical shops. Missed calls get a text back. A "no" gets worked back to a booking. Every finished job gets followed up. It runs on your Jobber account, you keep your number, and your office stays in charge.
A call comes in while you're under a house. It goes to voicemail, and the customer calls the next shop on Google. A booked customer goes quiet or cancels, and nobody asks them to rebook. A finished job never gets a review request or a reminder for next season. None of it shows up on a report. It just never turns into revenue.
The front-office work that slips when you're busy. Handled every day, on your Jobber account.
When a call goes unanswered, the caller gets a text from your business number asking what they need. Their answer lands in Jobber as a new request.
Customers get a confirmation when the visit is booked, then a reminder the day before to reply YES or NO. No reply gets a second text, then a call task for your office. Nothing auto-cancels.
When a customer can't make it, they get offered a new time and a booking link right away, before they forget or call someone else.
When a visit is marked complete, a clean report is drafted from the tech's notes and photos. Your office approves it from a link before it goes to the customer.
Every customer gets a review request the day after. A low score triggers a same-day call-back task for the owner. Unpaid invoices get a reminder, and past customers hear from you when a tune-up is due.
A monthly report shows the jobs recovered and what they were worth. Plus a customer report: your best customers, your top zip codes, and who's due for service.
Your customers never download anything. They get a text from your business number, they answer, and the job shows up in Jobber. Urgent jobs jump the line. Your techs keep working, and your office takes it from there.
Every month you see what came back. In dollars, not activity.
Built for one kind of shop. If that's you, it fits.
One call to start. Nothing new for your techs to learn.
A 30-minute call. We look at how calls, bookings and follow-up work in your shop today, and where jobs slip through.
You fill in one onboarding form: hours, techs, on-call roster, review link. We connect Jobber and forward unanswered calls to your texting line. You keep your number, and calls still ring your shop first.
US carriers have to register every business texting line. We file it the day you sign, and texting turns on once it's approved, usually 1 to 3 weeks.
Your report lands on the 3rd business day of every month: jobs recovered, revenue recovered, and how this month compares with the last 3, 6 and 12.
One price. Founding rate for the first 10 shops.
3-month minimum, then month to month with 30 days' notice.
Your $599 stays locked for as long as you stay subscribed.
Phone, text and email usage is billed at cost to your card. No markup.
Support by written ticket, answered within one business day.
You own your customer data. Export it any time.
After the first 10 shops, the standard rate is $2,500 setup + $1,497 a month.
I install every shop myself, and I read every support ticket. Your techs should be on jobs, not on the phone.
Not ready for a call? Fine. Send me your shop and I'll show you where jobs are slipping. Free, no call required.
I'll look at what a customer sees when they call after hours or search for you: your Google listing, your reviews, how they book, and how fast anyone gets back to them. You get a one-page read and the one thing to fix first.
I do these by hand. That's the limit and the point. It's a real read on your shop, not a template.
NO CALL REQUIRED · NO PITCH ATTACHED · 2 BUSINESS DAYS
Your audit is queued. It lands in your inbox within 2 business days — check for a confirmation email now.
If there's something specific you're stuck on, reply to that email and tell me. I'll aim the audit at it.
Start with one question: "How many calls did your shop miss last month?"
If you don't know, that's the first thing we'll find out together. 30 minutes. No commitment.